We understand that sometimes life happens, and you may need to pause work on your project with us and that is completely acceptable if we are notified and made aware of your situation.
If your project goes more than 60 days without any forward progress or significant activity from your end, and no prior arrangements have been made with us and agreed to, your project will become Dormant. This means we put the project on hold and all associated files will be archived. Once your project has been archived, a reactivation fee of $120 +GST is required restart your project.
If your project remains inactive for an additional 60 days past the 60-day dormancy period (120 days total) with no significant forward progress made, milestones reached, or prior arrangement in place, our engagement will expire, no refunds will be available, and you will forfeit all deliverables associated with this client agreement.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within 7 working days. However, certain products may take a little longer. If you wish to query a delivery please contact us at firstname.lastname@example.org.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your digital material via email within an agreed timeframe. If you wish to query a delivery please contact us at email@example.com.
If, at any stage, the Client is not happy with the direction our work is taking, you’ll pay us in full for our time and for everything we have produced up to that point, as dictated by our records, and cancel the contract. Deposits paid are nonrefundable, regardless of when the project is cancelled.
A 30 day warranty is included for websites created by Spirit Graphics, that begins the date the website is live. The warranty provides assurance that the website software will meet all functionality requirements as outlined in the scope of work and covers reported bugs (programming errors) that exist in the original codebase upon go-live. Bugs reported within the warranty period will be fixed at no additional charge.
We will not be held responsible for any user caused errors or those that arise from third party software, or circumstances outside our control. The internet is a fluid and rapidly changing environment so we are not responsible, for updating and adjusting approved/completed designs due to specification changes with any third party platforms such as social media platforms, WordPress plugin updates, your email marketing provider, etc.
Spirit Graphics does not warrant that the website will achieve any particular result or results.
Unless otherwise agreed in writing, the Client will provide all written and illustrative content. You are responsible for proof reading and approval of all such content, and Spirit Graphics takes no responsibility for any factual, literal or grammatical errors which are published when the site goes live.
Copyrights and Ownership of Website Content
The Client guarantees that all elements of text, images, or other content it provides, are either owned by the Client, or that the Client has permission to use them.
When the final payment is made, copyright of the design, graphics, and other visual elements is transferred to the Client. You will also own all of the content, images, and media provided, unless someone else already owns them.
We love to show off our work and share what we have created with other people. So we reserve the right, unless you specifically object, to display and link to your website as part of our portfolio and to write about it on websites, in articles, or make reference in any other marketing promotions.
Payment for Websites
A deposit amounting to 50% of the total quoted amount is required before work commences. An invoice for this will be issued upon acceptance of the quote.
The balance (remaining 50%) is due before the site goes live, or 60 days from the deposit payment, whichever comes first. An invoice for this will be issued in the days before it is due, so as to allow you time to process payment.
ABUSE POLICY & RIGHT TO CANCEL WEB HOSTING SERVICES
Spirit Graphics is committed to fostering a respectful and professional environment throughout its operations.
Spirit Graphics is committed to fostering a respectful and professional environment throughout its operations. We vehemently condemn all forms of abuse and strictly prohibit any instances of abusive behaviour, negative assaults, or non-payment of outstanding invoices by our clients.
Please be aware that Spirit Graphics reserves the right to terminate web hosting services with a minimum notice period of 4 hours in situations involving breaches of our terms or when it is deemed necessary to safeguard our services and the interests of our clients.
Instances warranting termination may include, but are not limited to, failure to settle outstanding invoices, engaging in attacks, threats, or making false accusations against Spirit Graphics or its affiliates. It is important to note that in such cases, no pro-rata refunds or compensations will be provided.
We emphasise the importance of adhering to our terms and maintaining a respectful relationship for the benefit of all parties involved. Spirit Graphics is dedicated to providing high-quality services within a secure and harmonious environment.”
Please review and ensure it aligns with your website’s policies and legal requirements before publishing it on your Terms and Conditions page.